Good morning,
The City of Brandon is switching to a new accounting software system. This change is for many reasons. This new program will save us 75% on our annual bill, has an ease-of-use surprising to me after using gWorks these past years, and has so much better support (no more waiting days, weeks, or even months for support to reach out to me, this is instant support!).
With this change in our software, there will also be a change in your online payment portal. The same high-level security that you have grown to expect from us will not change; however, the new portal will be more user-friendly – providing more ways to manage your account(s) and improve the overall payment experience with features that include:
· Easy enrollment in Auto Pay, Ebilling and Text N Pay options
· Historical bill and payment data
· Capability to update your account
· Multilingual capabilities
· One-view multi-property access
We understand that this means you will need to set up a new online account with the new portal, and we apologize for that inconvenience. However, after that initial setup, you will be set to go! The startup date for the new software and online portal is January 1st, 2026. I am currently in the process of transferring everything from the old software to the new software. We will lose all access to the old software at the end of the year. If you can, please try to have all of your online payments with the current software made by December 29th. That will give a couple of days lee way. I do not want a payment to get 'lost' in that couple of days of transition time! As soon as Jan 1 comes around, you can make that new online account and make payments from there.
More to come soon, including an FAQ Page with information on creating a portal account and enrolling in these new features so paying your bills is easy to do!
New Payments Portal
If you have any questions, please contact 319-474-2335.
